Top Shopify Tools to Leverage for your DTC Brand
Powering millions of merchants in over 175 countries around the globe, Shopify is one of the leaders in providing a platform that delivers a better experience for both brands and consumers.
In addition to being a platform that’s simple to use, create and customize, Shopify also has a plethora of apps to enhance both the consumer and merchant experience. To save you the scroll through the 8000 plus apps available, we’ve shortlisted our top 5 that we love and the best ways to use them.
Good customer service can be the difference between gaining or losing a customer. In fact, only 1 in 5 consumers would forgive a poor customer service experience with a brand, and 78% of consumers abandon their purchase due to a bad experience.
Gorgias has created an app that centralizes all customer service tickets in one place from all channels with all of the customer’s information displayed, making it far quicker and easier to reply to. This includes tickets from social media, websites, email, live chat, and text. This centralized communication also allows merchants to edit orders from the help desk, again, increasing efficiency and saving time. There’s also the option for response templates and automation to assist in quick responses to frequently asked questions.
Click here for a simple step-by-step guide to integrating Gorgias with Corso Green Shipping Protection on Shopify.
According to UnivDatos Market Insights, the eCommerce subscription market is estimated to reach $2.64 trillion by 2028. Recharge is allowing brands to utilize this market by easily adding subscriptions to your site on any product. It allows customers to manage their own subscriptions, payments and notifies them directly about upcoming shipments, fees or any issues. Adding this option and giving the consumer the freedom to manage their subscription, helps to boost average order value and customer lifetime value.
Learn how to set up Recharge with Corso Green Shipping Protection in just 3 simple steps here.
Klaviyo is a must-have for every eCommerce store. It’s a platform that utilizes the customer's demographic and order information from Shopify and other tools to deliver more personal and relevant communications through email. With this you can easily set up A/B testing, customize campaigns, segment customers, make product recommendations and send stock and special offer notifications. Klaviyo isn’t just limited to email either, with the increase in SMS marketing, Klaviyo has expanded to SMS too, all from the same platform.
If you already have and love Klaviyo and want to exclude Green Shipping Protection from your abandoned cart campaigns, click here.
The rise of SMS marketing has taken the eCommerce world by storm with a 98% open rate, compared to the 20% for emails. With this direct form of communication, Recart has focused on making it simpler for brands to reach consumers. The platform provides simple SMS marketing with templates and segmented campaigns, automated conversational flows and abandonment automated flows.
Tap here to learn more about how Recart can help your store.
We couldn’t complete the list without including Corso Green Shipping Protection. In 2022, 49 million Americans had at least one package stolen according to security.org. Not to mention the number of packages lost or damaged during transit. This is truly a nightmare for both the merchant and consumer and takes time, which could be better spent elsewhere and can leave the consumer frustrated. Corso exists to remove this problem by offering shipping protection on orders. It is a small check box at the checkout consumers can opt to add or remove from their order and costs around 2% of the cart value. If an issue arises, such as the package being lost, damaged, or stolen, the customer can reach out to Corso directly and have the order replaced immediately, at no extra charge to them, or the merchant. The team works quickly to resolve issues within 24 hours. In addition to protecting packages, the Green Shipping Protection add-on also offsets the carbon associated with the last-mile shipment, helping both brands and consumers to do their part for the planet.
Want to book a demo? Click here.
Did we miss your favorite Shopify app or have any questions? Let us know in the comments below.